Before I got into the adult website business, I was a professional working for a fortune 500 company dealing with customers on daily basis. I understand the value of customer service and I take this very seriously. So if if you have any issues with the site please email me to let me know, I will personally email you back with an answer or a solution within 24 hours.
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For password issues send me an email me so I can look into it. I have systems in place to prevent hackers from entering the site and that sometimes blocks passwords that have been compromised.